Job Information
VF Corporation Vans: Director, Digital Operations in Costa Mesa, California
As part of the Vans Americas eCommerce team, the Director Digital Operations is responsible to lead a team focused on optimizing and supporting the technology & platforms which underpin Vans’ digital commerce ecocystem – specifically for Vans.com and OTW.Vans.com. This role will be a key partner to the eCommerce Content & Merchandising team, and will interface broadly across our centralized VF Digital & Technology organization. The Director Digital Operations will report into the Sr. Director eCommerce, and be a part of the broader Vans Americas DTC organization.
Join the Vans Family
Vans ® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the creative voyagers within our company and community. For them, creativity is about the journey, not just the output. Our mission is to empower everyone to use creativity to discover themselves. Our vision is to create a world where anyone can be their unique self.
At Vans, our culture sets us apart and influences everything we do. We are driven by our five values: We have HEART – also referred to as the “Van Doren Spirit”. We are relentlessly CURIOUS about our consumers and the world around us. We are UNAPOLOGETICALLY AUTHENTIC and whole heartedly believe the most “Off the Wall” thing you can do is be yourself. We are driven by a spirit of INGENUITY . And we are passionate about local COMMUNITIES . And most of all, we are a family that has fun together.
At Vans we empower creative exploration and inspire youth culture through a commitment to inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.
By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.
How You Will Make a Difference
What you will do:
Serve as a key digital leader, contributing to deliverying our Vans’ eCommerce commercial, consumer, and brand goals
Build strategies and roadmaps for the evolution of the Vans’ digital commerce technology & platforms, in alignment with other VF brands (e.g. The North Face) and with our VF Digital Technolgoy organization
Act as the Vans point person for the planning & delivery of new technologies/capabilities, inclusive of project management, business requirement generation, and user acceptance testing
Drive continuous improvement of our technology & platforms by managing a constant flow of brand demands into VF Digital Technology-led sprint cycles
Support ad hoc needs and requests of the Vans business team, as the ultimate super user across the various technologies upon which the eCommerce business is run and managed
Govern and monitor the health of our technology & platforms (inclusive of the Vans Family app, alongside Vans.com and OTW.Vans.com) and act as the primary Vans contacts for incidents; this requires a “24/7” mindset to ensure business continuity
Act as the primary liaison with our Distribution Center network, governing fulfillment SLAs and ensuring our websites accurately reflect the correct shipping & returns information; also partnering with the Vans Director Omnichannel with regards to store fulfillment of eCom orders
What success looks like:
As part of the eCommerce leadership team, achieving our eCommerce commercial, consumer, and brand goals
Driving organizational efficiencies through clear communication, documented & instituted standard operating procedures, and a passion for operational excellence
Establishing KPIs across the Digital Operations scope of responsibility, and transparently reporting on performance; driving the KPIs and demonstrating continuous improvement
Adopting a growth mindset and constantly pursuing evolution across our digital capabilities in the pursuit of a quantifiable return on investment
Free To Be, Inclusion & Diversity
As a mission-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Skills for Success
Years of Related Professional Experience: 8+ years
Educational Position Requirements:
A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.
What we expect you already know:
Expert in the various technologies & platforms used to operate a corporate eCommerce business
Experienced in working across business & IT organizations, coordinating across a high volume of demands & deliveries, and serving a wide array of stakeholders
Experience with software development lifecycle and project management methodologies, specifically Agile
Knowledge of tools such as: Jira, Confluence, Google Analytics
Commercial prowess and the ability to connect technology to business results; a financial acumen to build business cases and demonstate return on investment
Strong communicator and able to translate complex & technical components into a simple narrative/storyline
Proven team leader and have a passion for people and winning together
What we will teach you:
About Vans & VF
About the Vans eCommerce business
About the Vans & VF digital commerce technology & platforms
VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Perservere.
What’s in it For You
We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.
Our Parent Company, VF Corporation
VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com
We just have one question. Are you in?
Hiring Range :
$164,160.00 USD - $205,200.00 USD annually
Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.
Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.
P lease note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.
At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.
Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.
VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.