VF Corporation IT Hardware Asset & Configuration Management Senior Analyst in Greensboro Pisgah, North Carolina

Job Description

VF Corporation outfits consumers around the world with its diverse portfolio of iconic lifestyle brands, including Vans®, The North Face®, Timberland®, Dickies®, Wrangler® and Lee®. Founded in 1899, VF is one of the world’s largest apparel, footwear and accessories companies with socially and environmentally responsible operations spanning numerous geographies, product categories and distribution channels. We’re committed to delivering innovative products to consumers and creating long-term value for our customers and shareholders.

We are a purpose-led company that seeks not only to succeed in business, but also to leverage our success and resources to make the world better. Through our brands and nearly 70,000 associates around the world, we power movements of sustainable and active lifestyles for the betterment of people and our planet. We are movement makers. It’s who we are and have always been.

Powerful brands that are fueled by insights and innovation put us at the heart of our consumers’ lives. Many of our brands lead their respective categories, and some have risen to iconic status.

While our company and brands are diverse, we work together within a One VF culture to capitalize on our greatest opportunities for long-term performance. Across our company, a collaborative, global mindset differentiates our products and the unique experiences we provide to our consumers. It all adds up to a lasting competitive advantage built on harnessing the power of our differences to achieve great things together, all while positively impacting the lives of hundreds of millions of people and the world.

IT Hardware Asset & Configuration Management Senior Analyst: Become the Newest Member of the VF Family

This key technical position within GBT (Global Business Technology) as part of the IT Asset Management (ITAM) and Configuration Management Team. This team is responsible for supporting asset lifecycle management for VF and is responsible for taking a leading role in the ownership and maintenance of the company's global IT Asset Management system.

This includes the development of defined processes and procedures associated with asset lifecycles, planning, monitoring, recording, and tracking of assets to ensure compliance with vendor contracts and accounting policies. Attention to governance, continuous improvement, and industry Best Practice is critical.

How You Will Make a Difference:

  • Experience with and understanding of HW Asset Life Cycle model

  • Technical proficiency to maintain ownership of Asset Management tool(s)

  • Technical familiarity with IT platform areas (Workstations, Network, Mainframe, Unix, AS/400, Windows, Linux, etc.) as required to maintain asset accuracy

  • Manage the Hardware Asset and Configuration Management queues, and resolve Incident and Service Requests within Service Level Agreements

  • Create initial records, maintain and update information to ensure accuracy and data integrity in the Asset and Configuration Management System (CMS)

  • Support all ITSM processes to include Change Management process by maintaining accurate inventory of Configuration Items, owners, approvers, CI relationships, maintenance windows

  • Update and maintain ServiceNow Integration credentials, Administer ServiceNow Groups, Group Memberships, Roles and Licenses

  • Investigate and resolve exceptions and accuracy issues of the Configuration Management System (CMS)

  • Support tracking and correlation of Asset financial information in collaboration with Contract, Procurement and Finance Teams

  • Support Inventory Capture and Physical Inventory Audit of all IT hardware assets and record all findings, changes, physical location, and perform timely reconciliation and reporting in support of ITSM and ITAM processes

  • Define, document and maintain ServiceNow CMDB and Asset workflow and processes as needed

  • Generate reports and perform data analysis to maintain asset lifecycle and ensure CMDB accuracy, and in support billing processes audits, contract renewals, projects, acquisitions, divestitures

  • Manage processes, validates invoices and stores Certificates of Destruction in support of IT Asset recovery, disposal and data destruction

  • Administer, support and maintain IT Asset Toolsets such as BDNA, ServiceNow CMDB, AssetTrack, Hardware Discovery Integration Points

  • Assist Software Asset Management as needed for reporting needs (all platforms) across VF Corp

  • Provide training and support to team members and business partners as needed

  • Liaise and maintain strong relationships with GBT Team to ensure data accuracy for Assets, Configuration Items and their relationships

  • Coordinate with Procurement, Contract, Technical Teams and other various VF business contacts to understand technology landscape and ensure proper data integrity for VF Environment

  • Research industry best practices and compare against the organization’s practices to establish benchmarks for managing IT hardware assets

Skills for Success:

Years of Related Professional Experience: 3+ years

  • BS/BA or equivalent 3-5 years’ work experience in related field

  • At least 5 years of experience tracking and/or managing IT Assets

  • ITIL V3 certification preferred

  • Ability to develop and document new processes, RACI matrices, and workflows (MS Visio) as needed to support changes in Hardware Asset and Configuration Management processes and procedures

  • Understanding of Service Delivery and Service Level Metrics within a multi-vendor outsourcing model

  • Proficient in Microsoft Word, Excel (including pivot tables, VLOOKUP’s and Advanced Excel features), PowerPoint, Project, Visio, Access, SharePoint, Skype, Outlook, and Citrix

  • Proficient in CMDB and Asset data modeling, schema and classes

  • Knowledge of ServiceNow CMDB / Microsoft SCCM / MS SQL / Oracle/ Casper and JAMF / IBM BigFix Inventory / Flexera FlexNet Manager and Application Portal / BDNA Normalize, BDNA Analyze and Technopedia Library preferred

  • Certified Hardware Management Professional through IBSMA, SIIA, IAITAM, or BSA would set the candidate apart from others

Special Physical and/or Mental Requirements:

  • Some travel (domestic and/or international) may be required

  • Requires on-call work

  • May require weekend or shift work

Organized in 1899, VF Corporation is a global leader in branded lifestyle apparel, footwear and accessories, with global iconic brands, 64,000 associates and $12.4 billion in revenue. Our businesses and brands are organized into four categories called coalitions, comprising: Outdoor & Action Sports, Jeanswear, Imagewear, and Sportswear. While VF is highly diversified across brands, products, distribution channels and geographies, our One VF culture and approach to doing business provide a unique and powerful competitive advantage.

VF Diversity Vision Statement

VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.