Job Information
VF Corporation Order Support Specialist in Kuala Lumpur, Malaysia
Job Definition (Key Purpose of the Job) :
This position supports the VF Singapore and VF Malaysia Supply Chain Operations and Order management processes for all VF Brands in Singapore and Malaysia. This position is a service provider to the Brands and work closely with the VF Supply Chain Operation Manager and 3PL Partner and other supporting functions like CSOM, Logistics, Customs and Trade Compliance and etc.
Key Result Areas :
Customer Service & Order Fulfillment
Customer Service Support
Support the sales process and follow-up with administrative tasks
Receive, check and consolidate Sales Order after Sales Team finalize orders
Assist on billing process
Provide updates on unshipped orders and pending payments
Customer Issue Resolution
Act as first contact point for customer complaints, issues;
Resolve issues related to order, shipment, and delivery
Sales Order Creation and Amendments
Receive Sales Order Forms and input into ERP system
Manage adjustments to sales orders (cancellation of SO etc.)
Coordinate across functions to manage adjustments to demand based on PO amendments (delay in shipments etc.)
Manage DC capacity and execute outbound deliveries per SO
Sales Order Issue Resolution
Coordinate and manage order fulfillment issues related to Sourcing, Logistics, and Finance etc.
Receive approvals from Product Team before executing product return transactions in the ERP system
Stock Allocation
Receive approval from brands and execute stock allocations and replenishments
Coordinate stock allocation between retail and wholesale channels
Retail Support
Receive, check and consolidate retail orders
Provide updates on order shipment status
Help retail buyer to resolve issues related to shipment, delivery and discrepancy
Receive allocation table and input into ERP system
Manage orders for imported stock
Logistics and DC Operations
Establish strong working partnership with 3PL that is open, communicative and sharing in daily execution
To ensure Daily/Weekly/Monthly capacity Planning at DC and Domestic Delivery is completed, and that it aligns with expected business needs
To assist in the establishment of new Distribution Operations for Brands as and when necessary.
Work with Customer Order Fulfillment team to ensure all Orders are delivered per required lead time and service levels.
Assist where necessary the entry of import shipments with freight forwarders, Customs and custom house brokers, issue inland routing instructions to forwarders and brokers:
Assist where necessary VF’s quality procedures for sourced apparel & footwear received at the DC
Handle directions to 3PL and Regional Teams per Inventory control to monitor internal processes to insure inventory integrity.
Handle periodic physical inventories, co-coordinating with corporate inventory control and external auditors.
Manage the daily order allocations for subsidiaries and distributors, and where necessary to prioritize the daily work load to ensure performance standards will be maintained in a cost effective and efficient manner.
Co-ordinate with financial supervisor customer returns and credit invoices.
Handle claim process and communicate with 3PL and vendors
Handle VF’s logistics flow process
Communicate with wholesale customer for order delivery
Communicate with APAC IT team for SAP error
Ensure Service Provider – KPI’s are measured, reported and met
Work with Regional teams to ensure alignment with in country brand initiatives
R-20240402-0007
VF Diversity Vision Statement VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.